CX After Hours: Real CX·Rooftop Views·Drinks

Join a curated group of CX leaders for an after-hours rooftop mixer with great views, great drinks, and even better conversations. This is a relaxed space to connect with peers, exchange real-world CX wins (and lessons), and leave with new relationships.

​What to expect

​Rooftop happy hour vibes: bites, drinks, and easy networking

​Candid CX conversations led by real leaders in CX

​No slides, no stage, no direct pitching — just real talk with real operators

​Hosted by

​Alex Hong — Syncly

​Alex is a co-founder at Syncly (YC W23) and leads sales and customer success, partnering with CX teams to turn customer conversations into clear, actionable insight.

​Syncly is an AI-native customer intelligence platform that centralizes customer feedback, auto-organizes it by theme, and surfaces sentiment and trends.

​Eric Markarian — Kodif

​Eric is a Founding Account Executive at Kodif, working with CX and Support Ops leaders who are scaling support with AI.

​Kodif is a customer support AI and automation platform that integrates with existing service tools, helping teams resolve and automate tickets across channels like web, email, chat, and text/SMS.

​Natasha Puckett — CX Leader

​Natasha is a CX leader and executive (former Director of CX at FightCamp; currently Senior Manager Escalations at HighLevel) focused on building culture-driven teams and scalable CX programs.

​Come for the rooftop, stay for the honest CX stories, and leave with a few people you’ll actually want to follow up with.